Educational Public Relations Strategies in Improving an Institutional Image

Authors

  • Ali Mabrur Nurul Jadid University, East Java, Indonesia Author
  • Hefniy Hefniy Nurul Jadid University, East Java, Indonesia Author

DOI:

https://doi.org/10.71392/jrem.v3i1.71

Keywords:

Educational Public Relations, Institutional Image, Digitalization

Abstract

The aim of this journal article is to investigate public relations strategies at MI Miftahul Ulum Jurang with a focus on understanding conventional and modern approaches. Against the backdrop of increasing digitalization and the need for effective stakeholder engagement, this research explores how educational institutions navigate the complexities of public relations to build trust and improve institutional image at MI Miftahul Ulum Jurang. The research method used is descriptive qualitative with data collection through interviews, observation and documentation to collect data. Triangulation of data sources as analysis allows for a comprehensive understanding of the public relations strategies used. Research findings reveal that there is a dual approach in public relations at MI Miftahul Ulum Jurang, namely conventional methods which include face-to-face interactions and door-to-door visits, as well as modern methods which include social media platforms such as YouTube, Facebook and Instagram. as physical publications such as banners and billboards. Through the lens of personal branding and public trust, this study highlights the importance of consistent and attractive communication through both conventional and modern channels in shaping an institutional image and growing stakeholder trust. This research offers valuable insights for educational practitioners and scholars who wish to improve the understanding and practice of public relations in educational contexts.

References

Adlini, M. N., Dinda, A. H., Yulinda, S., Chotimah, O., & Merliyana, S. J. (2022). Metode penelitian kualitatif studi pustaka. Edumaspul: Jurnal Pendidikan, 6(1), 974-980.

Ajayi, O. A., & Mmutle, T. (2021). Corporate reputation through strategic communication of corporate social responsibility. Corporate Communications: An International Journal, 26(5), 1-15.

Ajayi, O. A., & Mmutle, T. (2021). Corporate reputation through strategic communication of corporate social responsibility. Corporate Communications: An International Journal, 26(5), 1-15.

Akmalia, N., Amra, A., & Fazis, M. (2022). Strategi Humas dalam Upaya Peningkatan Citra Sekolah. Jurnal Manajemen Pendidikan Islam, 1(2), 37-44.

Al Farisi, Y., & Setiawan, M. B. A. (2023). Strategi Manajemen Humas dalam Meningkatkan Branding Image di Madrasah Aliyah Nurul Jadid. JIIP-Jurnal Ilmiah Ilmu Pendidikan, 6(12), 10653-10663.

Anani-Bossman, A. A. (2021). Role of public relations in corporate reputation management: A study of PR practitioners in selected multinational organisations in Ghana. Corporate Reputation Review, 24(4), 222-233.

Arifin, S., Zaini, A. W., & Sanjani, M. A. F. (2024). Manajemen Pengembangan Kurikulum Berbasis Ahlussunnah wal Jama'ah dalam Best Practice Pendidikan Islam. Educazione: Journal of Education and Learning, 1(2), 28-44.

Cartwright, S., Liu, H., & Raddats, C. (2021). Strategic use of social media within business-to-business (B2B) marketing: A systematic literature review. Industrial Marketing Management, 97, 35-58.

Clark, P., Chapleo, C., & Suomi, K. (2020). Branding higher education: an exploration of the role of internal branding on middle management in a university rebrand. Tertiary Education and Management, 26(2), 131-149.

Dam, S. M., & Dam, T. C. (2021). Relationships between service quality, brand image, customer satisfaction, and customer loyalty. The Journal of Asian Finance, Economics and Business, 8(3), 585-593.

Entradas, M., Bauer, M. W., Marcinkowski, F., & Pellegrini, G. (2024). The Communication Function of Universities: Is There a Place for Science Communication?. Minerva, 62(1), 25-47.

Hasanah, U., & Mundiri, A. (2024). The Influence of Social Support and Psychological Resilience on Santri’s Behavior. Jurnal Islam Nusantara, 8(1), 1-14.

Hasbiyallah, H., Hidayah, K. N., Dzakiya, M. G., Sidiq, M. B. A. A., & Nur, M. R. (2023). Manajemen Hubungan Masyarakat dalam Mengembangkan Lembaga Pendidikan. Jurnal Al-Amar: Ekonomi Syariah, Perbankan Syariah, Agama Islam, Manajemen dan Pendidikan, 4(2), 131-146.

Jacob, F. I. L. G. O. N. A., John, S. A. K. I. Y. O., & Gwany, D. M. (2020). Teachers’ pedagogical content knowledge and students’ academic achievement: A theoretical overview. Journal of Global Research in Education and Social Science, 14(2), 14-44.

Kayyali, M. (2023). The relationship between rankings and academic quality. International Journal of Management, Sciences, Innovation, and Technology IJMSIT, 4(3), 01-11.

Kim, Y. (2020). Organizational resilience and employee work-role performance after a crisis situation: exploring the effects of organizational resilience on internal crisis communication. Journal of Public Relations Research, 32(1-2), 47-75.

Manzoor, S. R., Ho, J. S. Y., & Al Mahmud, A. (2021). Revisiting the ‘university image model’for higher education institutions’ sustainability. Journal of Marketing for Higher Education, 31(2), 220-239.

Manzoor, S. R., Ho, J. S. Y., & Al Mahmud, A. (2021). Revisiting the ‘university image model’for higher education institutions’ sustainability. Journal of Marketing for Higher Education, 31(2), 220-239.

Maulidia, M., & Sanjani, M. A. F. (2023). Enhancing Educational Impact: Exploring Effective Media And Public Relations Techniques In Educational Institutions. Ar-Rosikhun: Jurnal Manajemen Pendidikan Islam, 2(3), 214-225. https://doi.org/10.18860/rosikhun.v2i3.21644

Mulyono, R., & Yuliastuti, D. (2024). Manajemen Strategi pada Hubungan Masayrakat sebagai Bidang Garap Manajemen Pendidikan. Pendas: Jurnal Ilmiah Pendidikan Dasar, 9(1), 212-222.

Nurchalis, N. F., Ermawati, E., Sardi, A., & Nursabra, N. (2021). Language Laboratory to Overcome the Barrier of Classroom English Learning: Does it Exist and Is it Used in Islamic Schools of Majene?. Elsya: Journal of English Language Studies, 3(3), 183-194.

Nuseir, M., Aljumah, A., & El-Refae, G. (2022). Digital marketing and public relations: A way to promote public relations value. International Journal of Data and Network Science, 6(4), 1331-1340.

Permatasari, A. N., Soelistiyowati, E., Suastami, I. G. A. P. P., & Johan, R. A. (2021). Digital public relations: trend and required skills. Jurnal Aspikom, 6(2), 373-386.

Purwanto, A., Wafa, A., & Sanjani, M. A. F. (2023). Interpersonal Communication Strategies in Building an Image of Contigency Perspective of Accommodation. Managere: Indonesian Journal of Educational Management, 5(3), 267-279.

R Slagle, D., McIntyre, J. J., Chatham-Carpenter, A., & Reed, H. A. (2021). The perfect storm in the midst of a pandemic: the use of information within an institution's concurrent crises. Online Information Review, 45(4), 656-671.

Rusyanti, T., Arafat, Y., & Destiniar, D. (2021). Manajemen Hubungan Masyarakat Dalam Membangun Citra Sekolah. Jurnal Educatio FKIP UNMA, 7(3), 753-762.

Rusyanti, T., Arafat, Y., & Destiniar, D. (2021). Manajemen Hubungan Masyarakat Dalam Membangun Citra Sekolah. Jurnal Educatio FKIP UNMA, 7(3), 753-762.

Sanjani, M. A. F., Ridlo, M. H., & Yanti, L. S. (2023). Investigating The Holistic Management in Increasing Graduates'competence in Madrasa Based on Pesantren. PEDAGOGIK: Jurnal Pendidikan, 10(2), 226-239.

Sari, R., & Abas, E. (2023). Manajemen Strategi Sekolah dalam Promosi Penerimaan Peserta Didik Baru di Sekolah Dasar. Didaktik: Jurnal Ilmiah PGSD STKIP Subang, 9(5), 4087-4097.

Sari, K. W., Mundiri, A., & Adeoye, M. A. (2025). Creating New Spaces That Foster Students' Emotional Well-Being; Breakthrough Strategies in Curriculum Management Based on Mental Health. Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, 10(1), 231-245.

Setiawan, I., Zohriah, A., Firdaos, R., & Syaripudin, E. (2024). Strategi Madrasah Dalam Meningkatkan Mutu Pendidikan Dengan Teori POAC Terry (Study Di MAN 4 Pandeglang). Jurnal Wahana Pendidikan, 11(1), 117-130.

Simanjuntak, E. S., Tatang, J., Sianipar, D., Telaumbanua, S., & Boiliu, E. R. (2023). Strategi Penguatan Integritas Akademik dalam Pendidikan Kristen di Era Digital. Jurnal Shanan, 7(2), 283-300.

Stevanus, K. (2022). The Strategic Role of Theological School in Efforts to Formation of Excellent Indonesian Human Resources: Peran Strategis Sekolah Teologi dalam Upaya Pembentukan Sumber Daya Manusia Indonesia yang Unggul. GRAFTA: Journal of Christian Religion Education and Biblical Studies, 1(2), 64-81.

Suryanegara, R. H. (2022). Strategi Manajemen Komunikasi Yayasan Pendidikan (Studi pada Yayasan Pendidikan Islam Uswatun Hasanah Kabupaten Bandung Barat). Jurnal Penelitian Manajemen Terapan (PENATARAN), 7(1), 98-106.

Suryanegara, R. H. (2022). Strategi Manajemen Komunikasi Yayasan Pendidikan (Studi pada Yayasan Pendidikan Islam Uswatun Hasanah Kabupaten Bandung Barat). Jurnal Penelitian Manajemen Terapan (PENATARAN), 7(1), 98-106.

Syafi, A., Brawijaya, A., & Hakim, A. R. (2023). Strategi Inovatif Manajemen Dan Bisnis Di Era Digital: Analisis Pengaruh Teknologi Terkini Terhadap Keberlanjutan Dan Kinerja Organisasi. Jurnal Visionida, 9(2), 191-198.

Tapalova, O., & Zhiyenbayeva, N. (2022). Artificial intelligence in education: AIEd for personalised learning pathways. Electronic Journal of e-Learning, 20(5), 639-653.

Thanitbenjasith, P., & Kamkankaew, P. (2023). Preparing for Tomorrow's Challenges: Integrating Future Thinking into Crisis Management in Thai Higher Education. Online Submission, 3(5), 215-230.

Tien, N. H., Anh, D. B. H., Ngoc, P. B., Trang, T. T. T., & Minh, H. T. T. (2021). Brand building and development for the group of Asian international education in Vietnam. Psychology and education, 58(5), 3297-3307.

Tworzydło, D., Gawroński, S., & Szuba, P. (2021). Importance and role of CSR and stakeholder engagement strategy in polish companies in the context of activities of experts handling public relations. Corporate Social Responsibility and Environmental Management, 28(1), 64-70.

Valentini, C. (2021). Trust research in public relations: an assessment of its conceptual, theoretical and methodological foundations. Corporate Communications: An International Journal, 26(1), 84-106.

Winarto, A., Mahmud, E., & Muadin, A. (2023). Manajemen Humas dalam Membangun Citra Lembaga: Studi Multisitus di STAI Sangatta dan STIPER Sangatta Kutai Timur. Sustainable Jurnal Kajian Mutu Pendidikan, 6(1), 159-169.

Winarto, A., Mahmud, E., & Muadin, A. (2023). Manajemen Humas dalam Membangun Citra Lembaga: Studi Multisitus di STAI Sangatta dan STIPER Sangatta Kutai Timur. Sustainable Jurnal Kajian Mutu Pendidikan, 6(1), 159-169.

Woodforde, J., Kuswara, K., Perales, F., Salmon, J., Gomersall, S., & Stylianou, M. (2024). A qualitative exploration of multi-stakeholder perspectives of before-school physical activity. International Journal of Behavioral Nutrition and Physical Activity, 21(1), 25.

Wulyatiningsih, T., & Mandagi, D. W. (2023). A Systematic Review of Strategic Brand Management in Educational Institution: Towards an Integrative Approach. EDUKASIA: Jurnal Pendidikan dan Pembelajaran, 4(2), 2961-2972.

Zaini, A. W., Rusdi, N., Suhermanto, S., & Ali, W. (2022). Internalisasi Nilai-Nilai Pendidikan Agama di Sekolah: Perspektif Manajemen Pendidikan Islam. Journal of Educational Management Research, 1(2), 82-94.

Zia, A., Younus, S., & Mirza, F. (2021). Investigating the impact of brand image and brand loyalty on brand equity: the mediating role of brand awareness. International Journal of Innovation, Creativity and Change, 15(2), 1091-1106.

Downloads

Published

10-06-2025

Issue

Section

Articles

How to Cite

Educational Public Relations Strategies in Improving an Institutional Image. (2025). Journal of Research in Educational Management, 3(1), 37-50. https://doi.org/10.71392/jrem.v3i1.71